Tom listened closely to what we told him we wanted, and showed us properties that matched our initial requirements. However, he also invited us to look at some properties that matched some of those requirements, but not all. We did so, and saw that what we thought we wanted at first was really not the best fit for us. Ultimately, by looking at a wide variety of properties, we found the one that really works for us. I also appreciated his in-depth knowledge of the area, his kindness and patience, and the fact that he was not pushy. He let us lead the process.